Shipping policy

Shipping Policy

Last updated: July 9, 2026

The Warped Board creates personalized and made-to-order products. Because each item may require customization, design preparation, proof approval, or a specialized production process, production time is separate from shipping transit time.

Processing and Production Time

Production time varies by product. The estimated processing or production time shown on the applicable product page should be used as the primary estimate for your order.

Orders cannot enter production until we have received all required personalization information, photographs, files, and other requested details.

When a product includes or requires a proof, proofs are generally emailed within 1–3 business days after we receive the order and all required information. Production begins only after the proof has been approved.

Delays in submitting required information, approving a proof, or responding to questions may delay production and the estimated ship date.

Business days do not include weekends or holidays.

Shipping Rates

Available shipping methods and charges are displayed during checkout after a shipping address has been entered.

Shipping charges may be based on the destination, package dimensions, package weight, selected service, and the products included in the order.

Shipping Carriers

We may ship orders through USPS, UPS, FedEx, another qualified carrier, or an approved production and fulfillment partner. The carrier used may vary based on the product, destination, package size, and available shipping service.

Expedited Shipping

Selecting an expedited shipping method affects carrier transit time only. It does not shorten customization, proof preparation, proof approval, or production time unless the product listing specifically states otherwise.

Tracking Information

Tracking information is emailed to the address used at checkout when an order ships.

Tracking information may take time to update after the shipping label is created. Some orders containing multiple products may be produced or fulfilled separately and may arrive in more than one package.

Delivery Estimates

Carrier delivery dates are estimates and are not guaranteed unless the selected carrier service expressly provides a delivery guarantee.

Weather, holidays, peak shipping periods, carrier disruptions, incorrect addresses, and other circumstances outside our control may affect delivery.

The Warped Board is not responsible for carrier delays after an order has been accepted by the shipping carrier, but we will assist customers with reasonable efforts to investigate a delayed shipment.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after design work, production, or shipping preparation has begun.

Additional production or shipping charges may apply when an order must be replaced or reshipped because the customer submitted an incorrect or incomplete address.

Packages Marked as Delivered

When tracking shows that a package was delivered but it cannot be located, please:

  1. Check the delivery area, mailbox, parcel locker, porch, garage, and other possible locations.

  2. Ask household members or neighbors whether they accepted the package.

  3. Contact the local carrier office or delivery provider.

  4. Allow one additional business day, as some carriers mark packages as delivered shortly before completing delivery.

A package marked as delivered by the carrier is not automatically considered lost. We will review these situations individually and assist with a carrier inquiry when appropriate.

Lost Packages

Please contact us at jp@thewarpedboard.com if tracking has stopped updating or a package appears to have been lost in transit.

We may ask the carrier to conduct a search or investigation. If tracking or a carrier investigation confirms that the package was lost while in transit, The Warped Board will replace the item at no additional charge, regardless of whether the shipment was handled by USPS, UPS, FedEx, or another carrier.

When an identical replacement is no longer available, we may offer a comparable replacement or refund.

Damaged Packages or Incorrect Items

Please inspect your order promptly after delivery.

Contact us within 3 calendar days of delivery if the product:

  • Arrived damaged

  • Has a manufacturing defect

  • Is different from the item ordered or approved

  • Was damaged while being transported by any shipping carrier

Please include clear photographs of:

  • The complete product

  • The damaged or incorrect area

  • The exterior and interior packaging

  • The shipping label

  • Any visible damage to the shipping box or package

Do not discard the product or packaging until the issue has been resolved, as the carrier may require them for an inspection or claim.

When an item is damaged during shipping or an error occurred during production or fulfillment, we will replace or correct the item at no additional charge.

Do not return an item unless The Warped Board has provided return authorization and instructions.

Contact

Questions about shipping can be sent to:

The Warped Board
Email: jp@thewarpedboard.com