Refund policy

Refund, Replacement, and Cancellation Policy

Last updated: July 9, 2026

The Warped Board creates personalized and made-to-order products specifically for each customer. Unless a product listing expressly states otherwise, we do not accept returns or exchanges because of a change of mind, personal preference, or an error in information submitted by the customer.

We will make an order right when it arrives damaged, defective, incorrect, or different from the product that was ordered or approved.

Changes and Cancellations

Contact us as quickly as possible if you need to change or cancel an order.

We will make reasonable efforts to accommodate a change or cancellation when design work, proof preparation, or production has not begun.

Once design work, proof preparation, customization, or production has started:

  • A cancellation may no longer be possible.

  • Changes may require an additional charge.

  • Completed design or production costs may not be refundable.

  • A replacement order may be required.

After a proof has been approved or an order has entered production, the order cannot normally be canceled or refunded.

Customer-Submitted Personalization

Customers are responsible for reviewing all information submitted with an order, including:

  • Names

  • Dates

  • Addresses

  • GPS coordinates

  • Spelling

  • Capitalization

  • Numbers

  • Punctuation

  • Uploaded photographs or files

  • Other personalization instructions

We generally create the product using the information exactly as submitted, although minor formatting adjustments may be made when needed to fit the selected design.

An error contained in information submitted by the customer is not considered a production defect.

When a customer submitted incorrect information, we may offer a corrected replacement at a discounted price. The amount of any discount depends on the product, production cost, and circumstances.

Proof Approval

Some personalized products include or require a digital proof before production.

Customers are responsible for reviewing the complete proof, including:

  • Wording and spelling

  • Names and dates

  • Addresses and coordinates

  • Layout

  • Image placement

  • Design details

Corrections must be requested before the proof is approved.

Approving a proof authorizes The Warped Board to begin production. An error that was visible in an approved proof is not considered a production defect and does not qualify for a complimentary replacement or refund.

Changes requested after approval may require an additional charge or replacement order.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

Contact us within 3 calendar days of delivery if the product:

  • Arrived damaged

  • Has a manufacturing defect

  • Is different from the item ordered

  • Does not match the approved proof

  • Was damaged during shipping

  • Contains an error caused by The Warped Board or one of our production partners

Please email jp@thewarpedboard.com and include:

  • Your name and order number

  • A description of the problem

  • Clear photographs of the complete product

  • Close-up photographs of the damaged, defective, or incorrect area

  • Photographs of the packaging and shipping label when shipping damage is involved

Keep the product and all packaging until the issue has been resolved. A carrier or production partner may require additional photographs or an inspection.

When the problem resulted from production, fulfillment, or shipping damage, we will repair, replace, or correct the product at no additional charge.

Lost Shipments

Contact us if tracking indicates that a package may have been lost in transit.

We may open an investigation with USPS, UPS, FedEx, another shipping carrier, or a production and fulfillment partner.

If tracking or a carrier investigation confirms that the package was lost while in transit, we will replace the item at no additional charge, regardless of which carrier handled the shipment.

Packages marked as delivered are reviewed individually and are not automatically considered lost.

Natural Material Variations

Wood and slate are natural materials. Variations may include:

  • Grain patterns

  • Knots

  • Texture

  • Color

  • Shape

  • Thickness

  • Natural edges and markings

These characteristics make each product unique and are not considered defects.

Printed Color Variations

Colors shown on a computer monitor, phone, or tablet may differ slightly from the finished colors printed on aluminum, canvas, slate, wood, or another material.

Minor differences caused by screen settings, material surfaces, printing processes, or normal production tolerances are not considered defects.

Returns

Do not mail or return a product unless The Warped Board has first provided written authorization and return instructions.

Unauthorized returns may be refused and do not automatically qualify for a refund.

When an authorized return is required because of our error, we will provide appropriate instructions and cover the authorized return-shipping cost.

Refunds

Our preferred resolution for a damaged, defective, lost, or incorrectly produced personalized item is to provide a corrected replacement.

When a replacement cannot reasonably be produced or is no longer available, we may issue a refund to the original payment method.

After a refund is issued, the customer’s bank or payment provider may require additional time to post the funds to the account.

Original shipping charges are not refundable when an order was produced and delivered correctly, unless required by applicable law.

Contact

Questions or claims should be sent to:

The Warped Board
Email: jp@thewarpedboard.com